At Turbo Vanes LTD, we are hoping that you are glad with your buy, but we recognize that sometimes you may want to return an item. In case you are sad with the products for any motive, please return your item to us with your receipt (this shall not have an effect on your cancellation rights below the purchaser contracts. we are satisfied to offer an change or refund on unused items again within 365 days for internet purchases. If the item is defective we are happy to offer a reimbursement or alternate where available.
If faulty item is returned to us and is found to be damaged by incorrect fitting (damaged by fitter ) or engine damage (overheating , impact damage , carbon build up , scoring etc.,,,) then the guarantee is void and we will NOT replace or refund you as the damage has been caused by external factors and NOT by the item being faulty.
Under the Consumer Protection (Distance Selling) Regulations 2000 we will refund any item if you change your mind within 14 working days after the item was delivered to you.
Under the Distance Selling Regulations, you have a period of 14 working days after the date of delivery within which you can cancel the contract (referred to as the "cooling off" period) and get your money back, including the original postage and packing charges. We will require the buyer to pay for the cost of returning the item with a tracking number (As long as the item has not been used or fitted or damaged)
- We will refund or exchange any parts that we have sent out wrongly which have been returned to us within 28 days of delivery. You will need to send item back to us with proof of purchase (copy invoice) and original packaging.
- Refunds can take up to 14 days to complete
- NOTE: ITEM MUST NOT HAVE BEEN USED OR FITTED, FOR US TO REFUND YOU.
Fast Exchanges with Actuator
If you locate you have selected the wrong products, we will luckily set up an alternate for you. e-mail/ Call us,we shall process a quick change. If you need to chat via alternative product alternatives, please let us know. We informed and useful and love supporting our clients pick the right vehicle components.
- If you wish to return an item you will need to contact us. Lines are open 9:00 - 20:00 Monday to Friday and 9:00 – 17:00 on Saturday and our experienced customer service representatives will be happy to take you through the process.
- Once your return is authorised an acknowledgement will be emailed to the address used on your original order.
- Any products returned without a valid returns may cause a delay in the refund.
- Please return your item(s) in original packaging if possible and ensure that all packages are securely wrapped. You must include a copy of your returns this will help us to process your refund more efficiently.
- Clearly mark your returns causes on the outside of the package, and send to the following address:
- The customer is responsible for all postage costs for products returned under our Returns Procedure (except where the goods are faulty - see above) unless this has been specifically agreed and confirmed in advance with us.
- Turbo Vanes will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible.Upon receipt, all products will be inspected and at our discretion, credit may be refused.
- All returns must be notified to us by email or phone, before returning goods to us.
Right to Cancel
- For any products bought on the website, you have got a right to cancel without any motive whatsoever within 14 days after the day you received all goods/product from us.
- To exercise the right to cancel email customer services on Phone: 07977990613, or write to us at Turbo Vanes, Suite 115, 51 Pinfold Street, Birmingham, B2 4AY, UK to inform us. We will need your Order number, and contact information. You could use the model cancellation form, but it isn't obligatory.
- You should ship the best returned to us, no later than 14 days from the day you notify us of your cancelled order. We shall goal to refund you within 14 days from such date or in advance if proper evidence of transport is provided.
- Be aware, we can reimburse to you all bills acquired from you, such as the expenses of shipping (except for the supplementary deliveries along with same day, subsequent day, outstanding saver deliveries).
- You can read more about your right to cancel visit in our Terms and Conditions.
Please contact us via any of the following:
Call Us: 07977990613
Address: Turbo Vanes, Suite 115, 51 Pinfold Street, Birmingham, B2 4AY, UK
VAT Number: 308640511
© Turbo Vanes 2022